Client Service Portal

Business-facing support portal with ticketing

Last updated: March 2025

The Challenge

Clients needed a self-service way to submit and track support tickets. Email-based support led to lost requests, delayed responses, and poor visibility.

The Approach

Built custom portal with authentication
Implemented ticket creation and tracking
Added status notification system
Created admin dashboard for ticket management

The Outcome

Support tickets reduced by 40%
Average response time cut in half
Client satisfaction scores improved
Full visibility into ticket lifecycle

Tools Used

Next.js PostgreSQL Cloudflare Authentication